Pure Moonga Tussar Silk Saree Peacock Green Color Complemented with a Patolla Border.

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Email: support@sampradayadesignerstudio.com

Mobile: 7036762236.

Return Policy

Domestic Orders:

• An order is eligible for return within 3 days from the date of delivery.
• Orders which are bought on sale (Discount > 15%) are not eligible for Return/Exchange.
• Unboxing video is mandatory for any damage claim.
• Return / Cancellation is not accepted for orders with custom tailoring, including fall & edging services.
• Customers can initiate a return request based on the following circumstances:

1. Incorrect item delivered --> Refund / Gift Card
2. Item is damaged / defective --> Refund / Gift Card
3. Color different from description --> Gift Card
4. I do not like this material --> Gift Card

• To raise a return request, customers must send an email to support@sampradayadesignerstudio.com with the order details and the reason for return. For damaged/incorrect items, a photograph of the product, price tag, and the packing cover is mandatory.
• Our support team will analyze and approve the return request.
• Once approved, pack and ship the item to the address below:

Sampradaya Designer Studio Plot No 350, TNGOS Colony, GachiBowli, Behind QCity Building, 500046 9059869444

• The products must be returned in their original condition, unaltered, and unused. The price tag (and the silk mark tag if applicable) must be present, and the saree folding must be intact.
• Refund/gift card will be issued after receiving the item and approval by our quality assurance team. It will include only the cost of the product. Any other costs incurred for the order by the company/customer will not be refunded.
• All refunds will be credited to the same payment mode used for the order. The refund might take 7 to 10 working days to credit from the date of initiation.
• Exchange can be done only once. Gift Card will have validity of 3 months from the date of issue. You can use the gift card to purchase any product available on our website.
• In case of any queries related to return or exchange, we advise you to call us at +91 9059869444 / +91 7036762236 (Mon – Sat 11 am to 8.00 pm IST) If we fail to attend your call, we will ensure to revert back within 60 mins. Or email your query to support@sampradayadesignerstudio.com

1. We do not accept returns for orders from countries outside India
   
   Please note :
   
   Sampradaya designer studio cannot be held responsible for any damage that occurs to the saree/accessories after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear.
   If you have requested falls and pico, and/or saree tassle/blouse detachment services to your purchased saree, Exchanges are not permitted.
   All products bought at SALE/DEAL PRICE(Discount > 15%) are not eligible for Exchange.
   For any Paid Order cancellations done by the customer, a "5% PAYMENT GATEWAY & WEBSITE HANDLING" charge will be levied and has to be borne by the customer.

DOMESTIC SHIPPING:

Sampradaya Designer Studio ensures secure and reliable shipping across India through trusted courier services. Please note that courier charges are borne by Sampradaya Designer Studio. Orders are typically processed within 5-7 business days from the order date, and the shipping timelines will be communicated to the customer in advance.

All our products are meticulously packed in secure tamper-proof packaging. In the event that you notice any tampering with the package, we kindly request you not to accept the delivery from the carrier. Acceptance of the delivery implies that the product arrived in a tamper-proof condition.

For simplicity, all products in one cart will be shipped to a single shipping address. If you require products to be shipped to multiple addresses, kindly create separate orders in separate carts for each address.

Rest assured, all products ordered from Sampradaya Designer Studio are insured against loss or theft from the point of dispatch to the point of delivery, at no additional cost to the customer. Please be aware that any applicable Octroi & Entry tax, as per local laws in the delivery location, will be borne by the customer.